This privacy policy outlines how we collect, store and protect your personal information.
1. Introduction
We are committed to protecting your personal information. This policy outlines how your information is collected, stored and protected and the circumstances in which it may be shared with third parties.
It is necessary to collect your personal information in order to serve your health needs and for associated administrative purposes. Your consent to store your personal information is requested on the confidential intake form at your first visit, or if you book online, at the time of booking.
We will not collect or monitor personal information without your consent Personal information collected is only what has been provided voluntarily.
2. Collecting personal data
We collect personal data through a hard copy intake form or online registration process. We will not sell, transfer, assign or rent your information to any third party without your permission, unless required by law or in emergency situations.
Your personal information may be used by us to send you information for education or marketing purposes, or to update you on changes to our clinic or practitioner details. You may opt-out of direct marketing at any time by notifying our practice verbally or in writing.
By visiting our website, or signing the intake form, you expressly consent to the collection and use of personal information according to this policy.
3. Storage and protection of your data
Your personal information may be stored in the following storage facilities:
▪ Physical documents will be temporarily stored in hard copy files until such time as they are scanned into electronic form and stored on Cliniko, our cloud based practice management system. Once scanned, they will be securely shredded and disposed of;
▪ Cliniko, our cloud-based practice management system
▪ MailChimp for education and marketing purposes;
▪ Xero, accounting software in the cloud;
▪ Email where applicable; and
▪ Any other electronic software relevant to our practice.
Your health information will not be used for any other purposes without consent, and consent will be sought before sharing with other health professionals.
Where possible, your health information is stored on servers that are located only in Australia. Other personal information (for example, for use with newsletter distribution) may be stored on servers outside of Australia. Your personal and health information is password-protected and encrypted.
4. Client access to own records
Individuals may request a copy of their health records at any time, or may request that their records be send to another practitioner. A charge may be payable where the practice incurs a cost in providing access. This is for administrative costs such as photocopying, etc. Where access is restricted or denied, the reason for this will be explained to the client/patient.
5. Links to other websites
This site may from time to time contain links to other websites. We are not responsible for the privacy policy or the content of any of those websites.
6. Queries
Should you have any questions about Lee-Anne Armitage Acupuncture, this privacy policy or our website, you can contact us.